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FAQs

Check out our Frequently Asked Questions to find the answers to some common questions.

Email

Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

If you would like to speak with a Customer Service representative, call 877-370-3707, 24 hours a day, 7 days a week.

Credit Card Customer Service 888-530-3626
Report Lost or Stolen Credit Card 800-444-6938
Report Lost or Stolen Debit Card 877-370-3707
User ID/Password Help or Technical Assistance 877-370-3707
Hearing Impaired Customers with TDD Equipment 855-827-9660
Request Cardmember Agreement 888-530-3626
Fax correspondence to 402-938-5325

Mail

You can contact us by mailing correspondence to the following address:

FNBO Direct P.O. BOX 3707 Omaha, NE 68103-0707

Accessibility Policy

FNBO Direct is committed to facilitating the accessibility of its websites for all people with disabilities. Through our website redesign, we will be implementing relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as our web accessibility standard. Our efforts are ongoing and we welcome feedback; comments and concerns should be sent to firstnational@fnni.com or 888-978-5296.

Copyright © First National Bank of Omaha. All Rights Reserved. Deposit Accounts offered by First National Bank of Omaha, Member FDIC. Deposits are insured to the maximum permitted by law.

*FNBO Direct Online Savings Account Annual Percentage Yield is accurate as of DATE CURRENTLY UNAVAILABLE and is subject to change after that date. Rates may also change after the account is opened. Fees may reduce earnings. Minimum deposit to open an account is $1.00. Maximum principal deposit balance: $1,000,000. See the Disclosures for additional information and limitations.

**FNBO Direct Online BillPay Account Annual Percentage Yield is accurate as of DATE CURRENTLY UNAVAILABLE and is subject to change after that date. Rates may also change after the account is opened. Fees may reduce earnings. Minimum deposit to open an account is $1.00. Maximum principal deposit balance: $1,000,000. See the Disclosures for additional information and limitations.

***FNBO Direct Online CD's Annual Percentage Yield is accurate as of DATE CURRENTLY UNAVAILABLE and is subject to change after that date. Rates are fixed until your initial maturity after the account is opened. Fees may reduce earnings. A penalty may be imposed for early withdrawal. The minimum deposit to open the account and the minimum balance to obtain the APY is $500.00. Maximum principal deposit balance: $1,000,000. See the Disclosures for additional information and limitations.